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Shipping, Returns & Payment


SHIPPING & PAYMENT

Q. How long does it take for an order to arrive?

A. Orders are dispatched within 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4 to 6 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

Q. What if I the product is received in damaged condition?

A.  please refuse to accept the package and return the package to the delivery person. Also, please Email us at [email protected] mentioning your Order ID.

Q. How do I take advantage of FREE shipping??

  • We provide free delivery on orders valued at Rs.599 or more.
  • For some special product or order, handling fees may still apply.
  • You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 599.
  • We reserve the right to change or discontinue FREE Shipping at any time.

Q. How the delivery charge is calculated for multiple units?

A. The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Q. How can i track my shipment?

A. Here you can track your order. Track order

Q. Is Cash On Delivery (COD) option available?

A. Yes, Cash On Delivery option is available.

Q. What payment methods are accepted at PRINTSMASH.COM?

A. We accept Cash on Delivery(COD), and online payments via e-wallets(instamojo).

RETURNS & CANCELLATION

Q. How do I cancel an order on Printsmash?

A. If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For order cancellation, please contact our Customer Care at [email protected] to cancel the order and refund your money.

Q. Why order was my canceled?

  • Product out of stock
  • Buyer's location not serviceable by our courier partners;
  • Payment fraud suspicion
  • Any other reason which prevents us from fulfilling the order 

Type of return

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.