Refund & Cancellation Policy

Returns & Cancellation 

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q. How do I cancel an order on Printsmash?

A. If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. 
For order cancellation, please contact our Customer Care at [email protected] to cancel the order and refund your money.

Q. Why order was my canceled?

  • Product out of stock
  • Buyer's location not serviceable by our courier partners;
  • Payment fraud suspicion
  • Any other reason which prevents us from fulfilling the order 

 

Type of return

 

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

 

To complete your return, we require a receipt or proof of purchase.

 


 

Refunds (if applicable)

Q. In which scenarios does Printsmash issue refunds?

A. Refunds are issued by Printsmash only when :
     • The order is cancelled by the customer; or
     • The customer returns a product and requests for a refund
Further Returns are not applicable on all the products of the displayed on Printsmash.com. Please refer to our Return Policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 


 

Shipping

To return your product, you should send us an email at [email protected] .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.